Address: Křížová 25, 225 08 Praha 5

Office hours:

Your matters can only be dealt with outside the office hours on Tuesdays and Thursdays, if a meeting is scheduled beforehand. Use the on-line meeting scheduler or special telephone line at +420 257 062 869 to schedule a meeting.

Where can you find us?

The client centre of the Prague’s CSSA headquarters is located in Křížová 25, Praha 5, and has a good accessibility by public transport:

B metro line, get off at the Anděl or Na Knížecí station, then take a tram or bus:

Tram - lines 7 and 21 (Radlická direction), get off at the Křížová stop and continue walking along the Křížová street for about 300 meters until you reach the complex of CSSA buildings

Bus - line 231, get off at Správa sociálního zabezpečení (Social Security Administration) stop

Bus - line 120, get off at the stop Správa sociálního zabezpečení (Social Security Administration) stop (in the opposite direction, you can get on at the Nádraží Radotín stop, and get off at the Správa sociálního zabezpečení (Social Security Administration) stop.

Provided information

The client centre provides the CSSA clients with general information on:

• conditions of entitlements to pension insurance benefits,
• how to proceed when applying for pension insurance benefits,
• conditions and methods of payment of pension insurance benefits both in the Czech Republic and abroad,
• method of deductions from pensions made on the basis of enforcement of decisions.

In addition, it:

• handles urgent cases and queries having a character of complaints;
• receives citizens' complaints relating to the processing of their pension benefits claims and forwards them to the competent organizational unit for resolution;
• issues confirmations of payment, the type and amount of the pension,
• ensures the completion of information sheets regarding the course of insurance (employment).

For pension insurance, sickness insurance and technical support for e-services

Clients calling from the Czech Republic may use the 800 050 248 number and the calls are free of charge.

From abroad: +420 257 066 077
International callers may call + 420 257 066 077.

Calls from a fixed or mobile network to the telephone number above are charged to the caller according to the applicable tariffs and price list of their operators.

Call centre office hours

Call centre for the CSSA pension insurance

Handles queries of the general public and clients. It provides information, including but not limited to:

• pension insurance in general,
• entitlements to pension benefits and pension calculations,
• conditions for entitlements to pension benefits,
• pension payments (both in the Czech Republic and abroad),
• making execution deductions from pensions for the enforcement of decisions,
• implementation social security within the framework of the EU coordination regulations and international agreements,

In addition, it takes down requests or complaints made via telephone and provides confirmations of payments and amounts of pensions to the client's address.

Call centre for the CSSA sickness insurance

It handles queries of the general public and provides information on sickness insurance benefits (sickness benefitmaternity benefit, attendance allowance, compensatory benefit in pregnancy and maternity, paternity benefit).

Call centre for the CSSA eServices technical support

It provides the CSSA clients with purely technical information, in particular:

• regarding the CSSA e- Submissions service, which allows electronic submissions to be delivered as data sentences in xml format,
• regarding the CSSA ePortal, which is used to view data registered with CSSA and to provide selected on-line services of CSSA, and
• regarding the CSSA Open Data Portal, which is used to publish and visualize open data of CSSA.

Call Centre for Technical Support shall not respond to any queries concerning pension and sickness insurance or other professional agenda within the competence of CSSA.